Frequently Asked Questions

This is for Managed Services:
All Invoice are emailed to the Customer on the 1st of Each Month and are Due at that time, on the 15th of the Month the Customer shall get a Duns Notice that the account is past due and on the 25th Customer will get a 72 Hour Disconnection Notice of Services. If Services are Disconnect the Customer shall pay the past due amount and one month in advance, ICS takes Major Credit Cards and ACH, we also reserve the right to have a Credit Card on File if late payments happen multiple times in a year.

This if for ICS :
All Customer Accounts are Pre-Paid prior to any orders being placed, if this is a recurring service, then a credit card or ACH shall be set up prior to services being provided.

​Business Fair Usage Allowance

All outbound and Inbound calls are subject to a limit of 700 minutes per month (per line). As a fraud and security measure, calls exceeding 1 hour in length may be subject to disconnection.

The use of predictive or auto dialers, or Call Center traffic on business phone lines is strictly prohibited. Business customers are welcome to purchase SIP Trunks, designed specifically for this type of high-volume traffic