-We are currently looking for the following Team Members:
Care Care/Dispatch Team Member:
ICS, has immediate career opportunities available in our state-of -the- art monitoring and Customer Care Center located in Downtown Columbus, Ohio. As an essential business during these uncertain times, please be assured that we adhere to the strictest CDC workplace guidelines and pride ourselves in providing a safe working environment. We are seeking candidates who are looking for full time employment Monday Thru Friday with the flexibility to work weekends, holidays, and/or other shifts as needed. We strive to offer flexibility in our scheduling to support in achieving the work and family balance needed. Our highly trained and customer-driven Customer Care/Business Development Team Members provide focused monitoring on burglary, fire and medical alarms for both residential and commercial customers in our fast -paced, state of the art monitoring call center. Our Central Station Operators monitor and verify alarm signals and field incoming and outgoing calls and email communication providing an unwavering commitment to the highest standards of service for our customers. Here is what you will do and what is needed to do it! Monitor and respond to alarm signals in real- time using alarm monitoring software while navigating multiple devices. Active listening skills and quick and accurate decision- making abilities are necessary for success and you guessed it, multi-tasking and the ability to juggle multiple tasks is required. Place outgoing calls to verify an alarm, dispatch proper authorities and notify responsible parties in a professional and calming manner. It goes without saying that you will need a commitment to customer service excellence, quality phone skills, and excellent verbal communication skills. The ability to remain calm and manage your stress level is required and highly appreciated by our customers. Document all alarm responses and perform fact-finding tasks following the standard operating procedures that you will learn in a specialized training program tailored to your learning style over a four weeks and continual training for growth and development after that. A willingness to learn, a commitment to follow procedures, being detail-oriented and possess the ability to problem solve is required. Provide troubleshooting support to our customers via phone and email and facilitate the placement of service tickets and participate in verifying the correct receipt of signals for our Service and Installation Technician team. Your ability to work independently and as a high functioning team member is a necessary qualification. ICS wins when the whole team wins! Teamwork is one of our core values! Qualifications/Abilities Must be 18 years of age with High School Education, GED or equivalent. Proficient computer skills and computer functions including Microsoft Windows with the ability to type at minimum 20wpm. Basic knowledge of Microsoft Office tools such as Word, Excel, Outlook, etc. is needed. Proven reliable work ethic. Our customers count on us so we need to be able to count on you! Positive, can- do attitude and the ability to maintain stress under pressure. The passion to work in and contribute to a healthy work environment. Previous call center experience and dispatch experience is preferred, although not required. Compensation and Benefits include a starting rate of $10.00 an hour with an opportunity for $15.00 per hour after successful performance metrics are met after time. Healthcare benefits, 401k and Paid Time Off ,Double time pay for Holidays worked and monthly rewards, challenges and contests, including a chance of earning national recognition and awards are just a few of our benefit and perk opportunities you could enjoy. If you possess the qualifications and can do what is listed above, we encourage you to apply now. If you don’t, but know someone who does, share this opportunity with them today! ICS is an equal opportunity employer and a drug-free workplace. A pre-employment background check and drug test are required. Since 1984, ICS has been the leader of verified electronic security systems. Using verified video and audio alarms, ICS, has the highest apprehension rate and lowest false alarm rates in the industry! Check us out at www.team-icsc.com
Sales:
A Technology SAAS Team Member (B2B) will work to protect customers and their properties with the latest technologies solutions. ICS offers a multitude of cutting edge security products and services with a team of experts to deliver what you design. We have a veteran sales and management team that are in place to train and lead you to successful career in technology sales. The best fit for this career is someone with excellent communication skills, highly self-motivated and an “I want to win every day” attitude! Self-generated business will be a priority, which will be supplemented with company leads. We want you to succeed and make a career at a recognized Top Work Place in Ohio, voted on by the people that have built long careers with us. This position offers a base pay with uncapped earning potential. There is no faster way to give yourself a significant raise than to succeed in sales! Specific Job Requirements • You will become a strong hunter and effective closer. • Loves Tech! • Excellent customer service skills • Good organizational and time management skills • Well-developed communications and sales presentation skills • Capable of effectively prospecting • Strong network and relationships within your community • Technology sales experience a plus Benefits at ICS: We know that our people are our most valuable asset, and we are pleased to offer a substantial benefits package. • Car allowance paid monthly • Company phone, Laptop and tablet provided Pre-Hire Screening: A job candidate must pass a drug and background check in advance of hire. A clean driving record is required. References will be called to confirm previous experience. EOE
Field Service/Operations:
Who is ICS ? Since 1984, we’ve been the Best Choice in Low Voltage Services and Equipment. Safety is our top priority and is key in everything we do. We’re industry professionals driven by high performance for our customers and each other. Interested in joining our Team?
Description Team ICSC, the Best Choice for Low Voltage Network Installation, is hiring Low Voltage Cable Installers for our Columbus, Ohio Corporate Offices. Our Low Voltage Technologies Group is experiencing exciting and rapid new growth. We've added an entire new security product line, as well as secured contracts from internationally known companies. Now is a great time to join our organization and become a Teammate that contributes directly to the future growth of Team ICS.
Technical Responsibilities
Perform cable/equipment installations as directed by the Sr. Installer/ Crew Leader and per the manufacturer’s guidelines.
Bilingual experience is a plus.Benefits
EOE
Interns:
Tech Interns- We are looking for those who want to engaging the ever growing Tech World
Marketing Interns- Know SEO? How to design website?
Care Care/Dispatch Team Member:
ICS, has immediate career opportunities available in our state-of -the- art monitoring and Customer Care Center located in Downtown Columbus, Ohio. As an essential business during these uncertain times, please be assured that we adhere to the strictest CDC workplace guidelines and pride ourselves in providing a safe working environment. We are seeking candidates who are looking for full time employment Monday Thru Friday with the flexibility to work weekends, holidays, and/or other shifts as needed. We strive to offer flexibility in our scheduling to support in achieving the work and family balance needed. Our highly trained and customer-driven Customer Care/Business Development Team Members provide focused monitoring on burglary, fire and medical alarms for both residential and commercial customers in our fast -paced, state of the art monitoring call center. Our Central Station Operators monitor and verify alarm signals and field incoming and outgoing calls and email communication providing an unwavering commitment to the highest standards of service for our customers. Here is what you will do and what is needed to do it! Monitor and respond to alarm signals in real- time using alarm monitoring software while navigating multiple devices. Active listening skills and quick and accurate decision- making abilities are necessary for success and you guessed it, multi-tasking and the ability to juggle multiple tasks is required. Place outgoing calls to verify an alarm, dispatch proper authorities and notify responsible parties in a professional and calming manner. It goes without saying that you will need a commitment to customer service excellence, quality phone skills, and excellent verbal communication skills. The ability to remain calm and manage your stress level is required and highly appreciated by our customers. Document all alarm responses and perform fact-finding tasks following the standard operating procedures that you will learn in a specialized training program tailored to your learning style over a four weeks and continual training for growth and development after that. A willingness to learn, a commitment to follow procedures, being detail-oriented and possess the ability to problem solve is required. Provide troubleshooting support to our customers via phone and email and facilitate the placement of service tickets and participate in verifying the correct receipt of signals for our Service and Installation Technician team. Your ability to work independently and as a high functioning team member is a necessary qualification. ICS wins when the whole team wins! Teamwork is one of our core values! Qualifications/Abilities Must be 18 years of age with High School Education, GED or equivalent. Proficient computer skills and computer functions including Microsoft Windows with the ability to type at minimum 20wpm. Basic knowledge of Microsoft Office tools such as Word, Excel, Outlook, etc. is needed. Proven reliable work ethic. Our customers count on us so we need to be able to count on you! Positive, can- do attitude and the ability to maintain stress under pressure. The passion to work in and contribute to a healthy work environment. Previous call center experience and dispatch experience is preferred, although not required. Compensation and Benefits include a starting rate of $10.00 an hour with an opportunity for $15.00 per hour after successful performance metrics are met after time. Healthcare benefits, 401k and Paid Time Off ,Double time pay for Holidays worked and monthly rewards, challenges and contests, including a chance of earning national recognition and awards are just a few of our benefit and perk opportunities you could enjoy. If you possess the qualifications and can do what is listed above, we encourage you to apply now. If you don’t, but know someone who does, share this opportunity with them today! ICS is an equal opportunity employer and a drug-free workplace. A pre-employment background check and drug test are required. Since 1984, ICS has been the leader of verified electronic security systems. Using verified video and audio alarms, ICS, has the highest apprehension rate and lowest false alarm rates in the industry! Check us out at www.team-icsc.com
Sales:
A Technology SAAS Team Member (B2B) will work to protect customers and their properties with the latest technologies solutions. ICS offers a multitude of cutting edge security products and services with a team of experts to deliver what you design. We have a veteran sales and management team that are in place to train and lead you to successful career in technology sales. The best fit for this career is someone with excellent communication skills, highly self-motivated and an “I want to win every day” attitude! Self-generated business will be a priority, which will be supplemented with company leads. We want you to succeed and make a career at a recognized Top Work Place in Ohio, voted on by the people that have built long careers with us. This position offers a base pay with uncapped earning potential. There is no faster way to give yourself a significant raise than to succeed in sales! Specific Job Requirements • You will become a strong hunter and effective closer. • Loves Tech! • Excellent customer service skills • Good organizational and time management skills • Well-developed communications and sales presentation skills • Capable of effectively prospecting • Strong network and relationships within your community • Technology sales experience a plus Benefits at ICS: We know that our people are our most valuable asset, and we are pleased to offer a substantial benefits package. • Car allowance paid monthly • Company phone, Laptop and tablet provided Pre-Hire Screening: A job candidate must pass a drug and background check in advance of hire. A clean driving record is required. References will be called to confirm previous experience. EOE
Field Service/Operations:
Who is ICS ? Since 1984, we’ve been the Best Choice in Low Voltage Services and Equipment. Safety is our top priority and is key in everything we do. We’re industry professionals driven by high performance for our customers and each other. Interested in joining our Team?
Description Team ICSC, the Best Choice for Low Voltage Network Installation, is hiring Low Voltage Cable Installers for our Columbus, Ohio Corporate Offices. Our Low Voltage Technologies Group is experiencing exciting and rapid new growth. We've added an entire new security product line, as well as secured contracts from internationally known companies. Now is a great time to join our organization and become a Teammate that contributes directly to the future growth of Team ICS.
Technical Responsibilities
Perform cable/equipment installations as directed by the Sr. Installer/ Crew Leader and per the manufacturer’s guidelines.
- Adhere to all of the company’s policies, practices and procedures.
- Adhere to all of the companies safety, appearance and demeanor guidelines.
- Follow all of the customer’s policies and safety compliance rules while on the job site.
- Other specific duties as directed by the Sr. Technician/Project Manager.
- Possess a High School Diploma or a GED Certificate.
- Possess a keen desire to be a team player and succeed in the technologies business.
- Must become certified on company approved structured cabling systems installation and termination procedures.
- Must be able to pass a drug screen and background check.
Bilingual experience is a plus.Benefits
- Health Insurance
- Wellness Program
- Life Insurance
- Paid Leave Benefits
- Paid Training and Certifications
EOE
Interns:
Tech Interns- We are looking for those who want to engaging the ever growing Tech World
Marketing Interns- Know SEO? How to design website?